Last updated: March 2025
1. Introduction
Access Home Services (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (accesshomeservices.com) and our services.
2. Information We Collect
We may collect information that you provide directly, such as:
- Name, email address, phone number, and mailing address
- Service requests, messages, feedback, and job history
- Subscription preferences (e.g., newsletter) and communication preferences
- Payment-related information when you pay for services (we do not store full card numbers on our servers when using third-party processors)
When you visit our website, we may automatically collect certain information (e.g., IP address, browser type, device type, pages visited, referring URL) through cookies or similar technologies. This helps us understand how our site is used and improve its performance and security.
3. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete home services and to communicate with you about appointments and follow-up
- Respond to inquiries and send service-related communications (e.g., confirmations, reminders, invoices)
- Send marketing or promotional emails if you have subscribed; you can unsubscribe at any time
- Improve our website, services, and customer experience
- Comply with legal obligations, enforce our terms, and protect our rights and the safety of our customers and staff
We retain your information for as long as needed to provide services, fulfill the purposes described in this policy, and comply with legal and record-keeping requirements. When information is no longer needed, we securely delete or anonymize it where appropriate.
4. Sharing of Information
We do not sell your personal information. We may share your information with service providers who assist us (e.g., scheduling tools, payment processors, email delivery) under contracts that require them to protect your data and use it only for the purposes we specify. We may also disclose information when required by law (e.g., subpoena, court order), to protect our rights and safety or that of others, or in connection with a merger, sale, or transfer of assets (in which case you would be notified as required by law).
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure transmission (e.g., HTTPS), limited access to personal data, and training for staff who handle your information. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security, but we take your privacy seriously and respond promptly to any suspected breach.
6. Your Choices
You may opt out of marketing emails at any time using the unsubscribe link in our emails or through our Unsubscribe page. You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable law. We will respond to such requests within a reasonable time. In some cases we may need to retain certain information for legal or operational reasons; we will explain if that applies. If you are in a jurisdiction that provides additional rights (e.g., right to portability, restriction of processing), we will honor them to the extent required by law.
7. Cookies
Our website may use cookies and similar technologies (e.g., session cookies, analytics cookies) to enhance your experience, remember your preferences, and analyze usage. You can adjust your browser settings to refuse or delete cookies; some features may not function fully if you do so. We do not use cookies to track you across third-party sites for advertising purposes without your consent.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the “Last updated” date. For significant changes we may also notify you by email or a notice on our website. We encourage you to review this policy periodically. Your continued use of our website or services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions, requests to access or delete your data, or to report a concern, please contact us. We will respond as required by applicable law.